Legal

Terms of Service

Last updated: 11. June 2026

These Terms of Service ("Terms") govern the email authentication services ("Services") provided by Nicheline ("we", "us", "our") to the client ("you", "your"). By subscribing to a plan or paying an invoice, you agree to these Terms.

1 Services

We provide setup, configuration and ongoing monitoring of email authentication standards (including SPF, DKIM and DMARC) for the domain(s) you specify. The specific scope depends on the plan you select. Services are delivered remotely and in writing. We do not provide services by phone or live meeting unless separately agreed.

Timelines we communicate (for example, an estimated eight to twelve week implementation) are indicative only. Progress depends on data collection periods, on your cooperation (applying records, confirming senders, granting access) and on third parties (DNS propagation, mailbox providers). Waiting periods are a normal part of the Services and do not suspend billing.

We aim to respond to your messages within one (1) business day. This is a service target, not a guaranteed service level, unless a specific response time is expressly included in your plan.

2 What we do and do not do

• We configure and monitor DNS records related to email authentication.
• We advise on changes and either provide records for you to apply, or apply them where you have granted us delegated access.
• We do not manage your wider IT, your email content, your mail server, or any systems beyond email authentication DNS records.
• We do not take ownership of your domain, your DNS account, or your email accounts.

3 Fees and billing

• Fees are as stated at the time of subscription, billed monthly in advance via our payment processor, unless a one-time service is agreed.
• Subscriptions renew monthly and may be cancelled at any time through the self-service portal or by email, with effect from the end of the current paid month. Cancellation stops billing for future periods once it takes effect. Fees already paid are non-refundable except where required by law.
• Where a setup fee was waived as part of a promotion and you cancel with effect within the first three (3) months of the subscription, the standard setup fee (EUR 250) becomes payable, reflecting the configuration work performed during that period.
• One-time services are payable in advance and are non-recurring.

4 Your responsibilities

• You confirm you are authorised to request changes to the domain(s) you provide.
• You are responsible for the accuracy of information you give us, including which email senders are legitimate.
• Where you apply DNS records yourself, you are responsible for applying them correctly and promptly as instructed.
• Where you grant us delegated access, you are responsible for the scope of access you grant and for revoking it when the engagement ends.
• You will review and respond to our requests for confirmation described in the section "Sender verification and staged enforcement"; we may rely on the confirmations you provide.
• You will not ask us to perform anything unlawful, including sending unsolicited email in breach of applicable laws.

5 Sender verification and staged enforcement

The Services depend on identifying every system that legitimately sends email for your domain(s). As part of the implementation we prepare an inventory of detected senders and ask you to review it.

You must confirm in writing (email is sufficient) which senders are legitimate. We are entitled to rely on your confirmation. We are not liable for the disruption, quarantining or rejection of email from any sender, tool or system that you did not disclose to us or did not confirm as legitimate when asked.

If our monitoring indicates that legitimate email may be affected after an enforcement change, we may relax the enforcement policy without your prior approval in order to protect your email flow, and will inform you promptly afterwards.

After implementation, you must inform us when you start using a new tool or service that sends email on behalf of your domain(s). We are not liable for delivery issues caused by senders added without notification, until they are reported to us or detected by our monitoring and subsequently authorised.

6 Access and security

• We will never ask for your account passwords. Access is provided either by you applying records yourself, or by delegated/limited access that you control.
• You may revoke our access at any time. Revoking access may prevent us from delivering the Services.
• We handle your data in line with our Privacy Notice.

7 One-time services

Where you purchase a one-time service (for example, a one-time setup and handoff), the service consists of an initial analysis, the configuration of email authentication records up to the policy level agreed in writing, and written handover instructions. The service is completed on handover.

One-time services do not include monitoring, reporting or maintenance after handover. Email authentication is not a static configuration: it can degrade as you add or change email tools, senders or providers. After handover, you are solely responsible for the ongoing accuracy and maintenance of the configuration.

Any defects in a one-time service must be reported within fourteen (14) days of handover; we will correct reported defects at no additional charge. Our total aggregate liability arising from a one-time service is limited to the fee paid for that service.

8 No warranties

Email authentication reduces, but cannot entirely eliminate, the risk of spoofing, impersonation and deliverability problems. Email delivery depends on many third parties outside our control (mailbox providers, your sending tools, DNS providers, recipients' filters).

To the extent permitted by law, all implied warranties are excluded.

9 Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special or consequential damages, including lost profits, lost revenue, lost business, lost data, or reputational harm, arising from or related to the Services.
• Our total aggregate liability for any claim arising from or related to the Services is limited to the total fees you paid to us in the three (3) months immediately before the event giving rise to the claim. For one-time services, the specific limitation in the section "One-time services" applies instead.
• Nothing in these Terms excludes liability that cannot be excluded by law (for example, liability for fraud or for death or personal injury caused by negligence).

10 Third-party tools

We use third-party platforms (for example, a DMARC monitoring platform and a payment processor) to deliver the Services. Your use of the Services may be subject to those providers' own terms. We are not responsible for the acts, omissions or availability of third-party platforms.

11 Confidentiality

We keep your technical and business information confidential and use it only to deliver the Services. You keep any non-public information we share (including methods and reports) confidential.

12 Term and termination

• These Terms apply for as long as you use the Services.
• You may terminate a subscription at any time; termination takes effect at the end of the current paid period. We may terminate a subscription at any time on 30 days' notice.
• We may suspend or terminate the Services if you breach these Terms, fail to pay, or ask us to do something unlawful.
• On termination, we stop monitoring and you are responsible for your domain's configuration thereafter.

13 Changes to these Terms

We may update these Terms. Material changes will be communicated by email or on our website. Continued use of the Services after changes take effect constitutes acceptance.

14 Governing law

These Terms are governed by the laws of Slovenia. The courts of Ljubljana have jurisdiction, subject to any mandatory consumer protections that apply to you.

15 Contact

Questions about these Terms: ales@nicheline.co